Herzing University Ambulatory Visit and E-Visit Comparative Essay

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Introduction:

The patient and provider workflow for an ambulatory, in-person visit differs from an E-Visit which is an online visit. It is important to understand the workflow for both types of visits that can help healthcare providers to improve patient care. This assignment requires the creation of workflows for both visit types and discussion of the commonalities and differences between them.

1. Research the typical patient and provider (physician or advanced practice provider) workflow for an ambulatory, in-person visit.

In an ambulatory, in-person visit, the patient typically schedules an appointment with a healthcare provider and arrives at the clinic. The patient checks in at the front desk and provides their demographic and insurance information to the receptionist. The healthcare provider then calls the patient into the examination room and discusses their medical history, current symptoms, and performs a physical examination. The healthcare provider prescribes medications and orders additional tests if necessary. The patient then checks out at the front desk before leaving the clinic.

2. Research the typical patient and provider (physician or advanced practice provider) workflow for an E-Visit, online.

In an E-Visit, the patient schedules an appointment online using a secure platform. The patient completes an online intake form and provides their medical history and current symptoms. The healthcare provider reviews the information provided by the patient and calls them on the agreed date and time or uses a secure platform to conduct the virtual visit. The healthcare provider then discusses their symptoms, performs a virtual physical examination, and requests additional tests if necessary. The healthcare provider then prescribes medications online, and the patient can pick them up at a pharmacy or have them delivered.

3. Create workflows to depict from both the patient and provider perspective the workflow for both an ambulatory visit and an E-Visit.

The workflows for an ambulatory visit and an E-Visit should show the tasks performed by the patient and healthcare provider. The workflows should illustrate the sequence of activities performed from the initial scheduling to the final check out.

4. Discuss in a 2-3 page paper your findings, including the commonalities between the two visit types and the differences.

The commonalities between an ambulatory, in-person visit, and an E-Visit include the need for a patient to provide their medical history, symptoms, and undergo an assessment. In both cases, the healthcare provider prescribes medications and orders tests, and patients may check out or pick up medication at a pharmacy.

The differences between an ambulatory, in-person visit, and an E-Visit include the method of scheduling and the physical location of the visit. The ambulatory visit requires patients to travel to the clinic physically, whereas the E-Visit is conducted remotely. In an E-Visit, physical examination is not possible, and the healthcare provider has to rely on the information provided by the patient.

Conclusion:

The medical professor tasked with creating this assignment and evaluating student performance should familiarize students with the workflows of an ambulatory, in-person visit, and an E-Visit. Understanding how medical care is delivered can help healthcare providers to improve patient care, and patients can navigate the process more effectively.