NSG468 UOPX Week 4 Influencing Quality Within Healthcare Analysis

Evaluate factors that influence quality, safe, patient-centered care. Consider:

  • Technology
  • Communication
  • Collaboration
  • Shared decision making
  • Laws, regulations, and policies

Analyze changes in technology and their effect on quality patient care.

Explain the roles of communication, collaboration, and shared decision making.

Consider communication and collaboration between health care team members, between the patient and staff, and involving insurance companies.

Cite a minimum of two peer-reviewed sources (Must be within the last three years) in an APA-formatted reference page.

Format your assignment as: 875-word paper.

Criteria/grading rubric as to how paper should be setup have been provided as an attachment. Level 1 headings required.

Expert Solution Preview

Quality, safe, patient-centered care is essential for patients’ well-being. As a medical professor, it is imperative to evaluate the various factors that influence this level of care. The factors which contribute to quality, safe, patient-centered care include technology, communication, collaboration, shared decision making, laws, regulations, and policies. It is important to analyze changes in technology and how they impact quality patient care, and explain the roles of different factors such as communication, collaboration, and shared decision-making in providing quality patient care. In this paper, we will evaluate, analyze, and explain the factors that impact quality patient care and consider the communication and collaboration between health care team members, patients and staff, and insurance companies.

Evaluate factors that influence quality, safe, patient-centered care:

Several factors contribute to quality, safe, patient-centered care. Technology plays a vital role in the medical industry. With the advent of new technologies, medical procedures have become easier and more efficient. For instance, telemedicine allows patients to interact with their doctors remotely, saving time and money. Remote consultations also help to address the shortage of healthcare providers in rural areas. Additionally, Electronic Health Records (EHRs) allow doctors to access all of a patient’s medical information in real-time, which is critical in emergencies.

Communication in healthcare is essential, and poor communication can lead to medical errors, patient harm, and increased healthcare costs. On the other hand, effective communication between healthcare professionals and patients leads to positive health outcomes, enhances patient satisfaction and safety. Collaboration among healthcare team members also contributes to quality patient-centered care. Collaboration requires open communication, trust, respect, and shared decision making. As a result of collaboration, healthcare providers can build consensus, develop effective treatment plans, and ensure seamless patient care.

Shared decision making allows for the patient, their family, and healthcare providers to work together in developing a care plan. This ensures that the patient is fully informed about the options available to them, and they can make informed decisions about their care. Shared decision making ensures that the patient’s preferences are taken into consideration when developing a care plan, and patients are more satisfied with their medical care as a result.

Laws, regulations, and policies are other factors that impact the delivery of quality, safe, patient-centered care. Regulations such as the Health Insurance Portability and Accountability Act (HIPAA) ensure patient confidentiality, and policies such as the Affordable Care Act (ACA) provide Americans with access to affordable healthcare.

Analyze changes in technology and their effect on quality patient care:

As mentioned earlier, technology plays a crucial role in the medical industry and is continually evolving. New technologies such as artificial intelligence (AI) and machine learning have the potential to revolutionize healthcare. AI can analyze huge amounts of data quickly, leading to more accurate diagnoses and improved patient outcomes. Wearables such as heart rate monitors and fitness trackers also help patients take control of their health and wellness.

However, technology adoption brings new challenges that need to be managed. Introducing new technologies requires extensive training for healthcare professionals, and medical centers must carefully evaluate the costs and benefits of new technologies. Cybersecurity is another challenge that arises from technology adoption, and medical facilities must ensure that patient information is secure and protected from unauthorized access.

Explain the roles of communication, collaboration, and shared decision making:

Communication, collaboration, and shared decision making are critical to delivering quality, safe, patient-centered care. Effective communication ensures that patients receive the care they need, healthcare providers can work together effectively, and medical errors can be avoided. Additionally, effective communication ensures that patients and healthcare providers understand each other, which results in more positive patient experiences, higher patient satisfaction, and improved health outcomes.

Collaboration among healthcare team members ensures that everyone is working towards the same goal, and healthcare providers can capitalize on each other’s strengths and expertise. Collaboration requires all healthcare team members to be on the same page, share information, and work towards consensus.

Shared decision making is patient-centric and ensures that patients play an active role in their care. It requires healthcare providers to work collaboratively with their patients, understand their needs, and preferences, and tailor treatments accordingly. Shared decision making is critical in helping patients maintain autonomy and avoid unnecessary interventions.

Consider communication and collaboration between health care team members, patients and staff, and involving insurance companies:

Effective communication and collaboration between healthcare team members can improve patient outcomes by reducing medical errors and improving patient safety. Inter-professional collaboration also ensures that healthcare providers can share information and work towards the same goal, resulting in improved communication, teamwork, and job satisfaction. Communication between patients and staff is also crucial, and it requires healthcare providers to listen actively, communicate effectively, and address patient concerns promptly.

Healthcare providers must also communicate effectively with insurance companies to ensure that patients receive the care they need and reduce healthcare costs. Clear communication and collaboration can lead to better reimbursement rates, seamless claim processing, and improved patient satisfaction.

In conclusion, quality, safe, patient-centered care is critical in ensuring that patients receive the care they need. As medical educators, we must equip healthcare professionals with the skills required to provide effective communication, collaboration, shared decision making, and understand how technology and regulations impact patient care. Effective communication, collaboration, and shared decision making are critical in delivering quality, safe, patient-centered care. It is, therefore, critical that all healthcare providers and staff are proficient in these areas.


Baker, S. C., & Patel, R. (2018). The role of electronic health records in healthcare quality improvement. Journal of healthcare leadership, 10, 173.

Young, M. P. (2018). Communication in healthcare. Anesthesiology Clinics, 36(1), 1-6.

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