Rasmussen College Statistics and Quality Methods in Healthcare Paper

Competency

Apply statistics to different quality methods in healthcare.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

  • Emergency room services
  • Intensive care
  • Surgical care
  • Obstetrics
  • Diagnostic services
  • Some rehabilitation therapies
  • Inpatient pharmacy services
  • Geriatric services and
  • Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

Scenario Continued

Your CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data.

Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data.

Question Great
5
Good
4
OK
3
Fair
2
Poor
1
No Response Total
Facility and Convenience
Hours of Operations 10 17 3 0 10 0 40
Convenience of location 10 15 5 3 3 4 40
Cleanliness 11 14 8 4 3 0 40
Waiting time in reception area 9 16 0 4 11 0 40
Comfort while waiting 20 10 5 5 0 0 40
Staff
Explained procedure 17 9 8 0 6 0 40
Questions answered 11 15 7 2 3 2 40
Friendly and helpful 21 5 5 7 2 0 40
Knowledgeable and professional 6 21 4 3 3 0 40
Modesty respected 12 14 8 0 6 0 40
Confidentiality respected (HIPAA) 10 10 14 5 1 0 40
Overall Satisfaction
Overall impression of visit 30 0 5 3 2 0 40
Willingness to return 31 0 9 0 0 0 40
Likelihood of referring to others 32 0 4 3 1 0 40

Respondents were also asked about their wait times. Here is the data on wait times:

Number responding Wait time before being checked in at Reception
4 10 minutes
16 15 minutes
8 20 minutes
12 25 minutes
Number responding Wait time before being seen by a healthcare professional
2 10 minutes
6 15 minutes
10 20 minutes
22 25 minutes

Instructions

You are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility.

Determine the percentages of the following:

  • Percent who responded with a 5 (Great) on “Overall impression of the visit”
  • Percent who responded with a 2 (Fair) or 1 (Poor) on “Overall impression of the visit”
  • Percent who responded with a 5 (Great) on “Willingness to return”
  • Percent who responded with less than 5 on “Willingness to return”
  • In the area of “Facility and Convenience,” which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?
  • In the area of “Staff,” which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?

What is the mean waiting time in the reception area?

What is the mean waiting time to see a healthcare professional?

Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?

NOTE – APA formatting, and proper grammar, punctuation, and form required.

An agenda can set the tone for a meeting. It is an important tool to ensure meetings are staying on track and meeting all of the objectives. Create a detailed meeting agenda for a meeting you will hold with your supervisor and fellow department heads discussing your findings (Hint: Microsoft Word has many agenda templates).

Make sure to include the following in the agenda:

  1. Explain each statistical example
  2. How that data would be used
  3. The majority of the agenda should be focused on data analysis and its use in QI plans

Expert Solution Preview

Introduction:

In this scenario, as a professor in charge of creating college assignments and answers for medical college students, I have been tasked with designing and implementing a Quality Improvement Plan for Chaparral Regional Hospital. One of the tasks assigned to me is to develop an agenda for employee training on Quality Improvement and provide a memo with bullet points to present the statistical analysis of the initial data.

Answer:

1. Percent who responded with a 5 (Great) on “Overall impression of the visit”: 75% of the respondents responded with a 5 (Great) on “Overall impression of the visit.”

2. Percent who responded with a 2 (Fair) or 1 (Poor) on “Overall impression of the visit”: 12.5% of the respondents responded with a 1 (Poor) on “Overall impression of the visit” and 7.5% of the respondents responded with a 2 (Fair).

3. Percent who responded with a 5 (Great) on “Willingness to return”: 77.5% of the respondents responded with a 5 (Great) on “Willingness to return.”

4. Percent who responded with less than 5 on “Willingness to return”: 5% of the respondents responded with less than 5 on “Willingness to return.”

5. In the area of “Facility and Convenience,” the indicator with the highest percentage of 5 (Great) responses is “Comfort while waiting” with 50% of the respondents responding with a 5. The indicator with the lowest percentage of 5 (Great) responses is “Convenience of location” with 25% of the respondents responding with a 5.

6. In the area of “Staff,” the indicator with the highest percentage of 5 (Great) responses is “Friendly and helpful” with 52.5% of the respondents responding with a 5. The indicator with the lowest percentage of 5 (Great) responses is “Knowledgeable and professional” with 52.5% of the respondents responding with a 5.

7. The mean waiting time in the reception area is 20 minutes.

8. The mean waiting time to see a healthcare professional is 23 minutes.

To summarize the statistical analysis of the initial data, it can be concluded that the majority of the patients are satisfied with their visit to Chaparral Regional Hospital. The hospital’s staff is friendly and helpful, and patients appreciate their modesty and confidentiality. However, the hospital needs to improve its convenience of location and waiting time in the reception area to increase patient satisfaction. The data can be used to develop Quality Improvement Plans to address these concerns.

Share This Post

Email
WhatsApp
Facebook
Twitter
LinkedIn
Pinterest
Reddit

Order a Similar Paper and get 15% Discount on your First Order

Related Questions

EHHA 501 Patient Journey Flow Chart

Develop an existing patient journey that crosses the three sectors of care in your organization (the organization is military hospital) Hwo could this be improved ? As a chart flow  You are a medical professor in charge of creating college assignments and answers for medical college students. You design and

MDC Gabapentin in the Context of Bipolar Disorder

A new patient presents to your office for treatment of bipolar disorder. In his medical history, he reports that he takes gabapentin prescribed by his primary care provider, but he is not sure what he takes it for. He states he is almost out of his gabapentin and is asking

KEMUL Health & Medical Using Technology to Prevent Patient

Using Technology To Prevent Patient Falls Review the concepts of technology application as presented in the Resources. Reflect on how emerging technologies such as artificial intelligence may help fortify nursing informatics as a specialty by leading to increased impact on patient outcomes or patient care efficiencies. In a project proposal

KEMUL Organizational Conflict and Effectiveness

1. Conflict  2.Relationship Between Organizational Conflict and Effectiveness  3.Common Sources of Organizational Conflict 4.Managerial Response to Conflict 5.Categories of Conflict 6.Stages of Conflict 7.Conflict Resolution Outcomes 8.Common Conflict Resolution Strategies. 9.Compromising 10.Competing 11.Cooperating/Accommodating 12.Common Causes of Organizational Conflict 13.Helpful Tips in Conflict Resolution. 14.Negotiation 15.Types of Alternative Dispute Resolution (ADR)

HSA 405 SU?Healthcare Quality Case Study

Overview In order to complete this case study, refer to this week’s readings for policy information required to analyze and make recommendations on this case. As a healthcare quality fraud analyst, you are responsible for identification of root causes and providing recommendations in an action plan to ensure compliance with

Needs to be 3 paragraphs You are the sole psychologist on

Needs to be 3 paragraphs  You are the sole psychologist on what is considered a small-sized base, with a population of approximately 6,000 people, including civilians, dependents, reservists, and active duty personnel. You have an appointment scheduled today with a patient whom you know works within the MTF (Military Treatment

Homework Content ScenarioThe administrator’s presentation,

Homework Content Scenario The administrator’s presentation, based on your briefing, was so well received by the board members that they asked to see a proposal for a hospital-based outpatient facility. In fact, the board suggested that the administrator ask you to take the lead in the project. Your administrator is

The CEO of a health care system has asked you, the system’s

The CEO of a health care system has asked you, the system’s strategic planner, to explain the factors they must consider when deciding the resources that should be devoted to a new facility project. List and describe the factors that determine the location, physical size, projected staffing, and effective décor

AMU HIMA 410 Hospital Data Modeling and Entity Relationship

A data model provides a view of how the data is structured throughout an organization. You’ve been provided with a set of data points from a local hospital. Instructions: Using the data points provided, create a model. Your data model should structure the data to support the business practices of

HIMA 360 AMU Encoder Selection for HIM Director Report

Case Scenario: Part 1: You are the HIM Director at Community General Hospital. As the director, you are in charge of purchasing an encoder for your 20 coders. You have identified the criteria that you will use to make the determination and put it in the grid below. Vendor 1

NUR 3846 BCC Deep Vein Thrombosis Questions

Using the video from Episode 2 on Samantha, answer the following prompts: Prompt 1: Explain in detail the pathogenesis of a DVT (Deep Vein Thrombosis) and how it can lead to a PE (Pulmonary Embolism). Prompt 2: Research and list all the possible treatment options for a DVT. Please correlate

MDC Key Elements of Psychiatric Assessment Discussion Reply

response to post: Discuss the Key elements of Psychiatric assessment and Interviewing of children. Assessing children and adolescents is challenging.  A psychiatric assessment can determine if a child is experiencing a disorder or if there are other factors that may be causing their difficulties. Establishing rapport is the first and

MDC Conducting Psychiatric Assessments Discussion Reply

Respond to Ste: Discuss the Key Elements of Psychiatric Assessment and Interviewing of Children When conducting psychiatric assessments and interviewing of children, there are several important elements to consider. According to Sharma et al. (2019), creating a rapport is crucial to building a relationship of trust with children while encouraging

MDC Assessing Childrens Mental Health Discussion Reply

post response Mari: Assessing children and adolescents is challenging. Generally, the child/adolescent in question would not have initiated the consultation or may not be in agreement with the need for a consultation. The consultation may or may not even be sought for the most impairing problem at hand. While children

MU African American Counselors in Training Project

Task summary: You are to do Exploring clinical supervision with African American counselors in Training editing Full description: please write Exploring clinical supervision with African American counselors in Training   You are a medical professor in charge of creating college assignments and answers for medical college students. You design and

Few people have not heard about the Food and Drug

Few people have not heard about the Food and Drug Administration (FDA). The COVID pandemic has placed a renewed focus on its role in assuring safety of drug approval. It is not nearly as well known that the FDA is tasked with regulating multiple categories of products. One cannot work in healthcare

MHA 543 UP Health & Medical Generational Work Trait

Work traits vary considerably between various generations. Each individual has a unique manner for interacting with others and solving problems or addressing issues that arise. In this assignment, you will address work trait differences and how these differences might impact the organizational culture and succession planning.  Part I: Individual Work

Health & Medical Health Screening Tests Issues and Concerns

Describe what you already know about the module’s topics (if anything) With your limited understanding, how you would answer the module’s guiding question: “Do you think most people undergoing a screening test understand how to assess the benefits and risks of the test?” What other questions does the guiding question