(SOLVED) When performing telehealth, what is the process for gaining informed consent? What should be included in the consent?

Patients can give their consent verbally at the beginning of their first telehealth visit, and clinicians can document it in the medical record. In addition to verbal consent, a signature can be obtained through your patient portal and the U.S. mail. Clinicians will have to check whether patients can access the patient portal, and a staff member will have to give them clear directions on how to sign the form. If patients cannot use a patient portal, the facility can mail consent forms (one to sign and return, one for the patient to keep) and a stamped return envelope. Clinicians can ask patients to sign and mail back the form.

Video visits require patients to have the knowledge and capacity to get online, operate and troubleshoot audiovisual equipment, and communicate without the cues available in person. Special population including the older adults may be unable to do this because of disabilities or inexperience with technology. These problem includes difficulty hearing well enough to use a telephone (even with hearing aids), (2) problems speaking or making oneself understood, (3) possible or probable dementia, (4) difficulty seeing well enough to watch television or read a newspaper (even with glasses), (5) owning no internet-enabled devices or being unaware of how to use them, or (6) no use of email, texting, or internet