Our Services

Get 15% Discount on your First Order

Monitoring Productivity Standards

May 14, 2023

The Director of HIM has been receiving calls from customers concerning late response to the Release of Information (ROI) requests. You are the supervisor who has been tasked to investigate the problem.

Using the raw data below on the number of requests completed by each specialist for a month, compile the data utilizing a quality improvement tool (bar graph, line chart etc) that you feel best represents the data for the Director.
Analyze your ROI workflow and identify where problems might occur that would impact productivity. Suggest how you will address these issues to help your staff meet the required deadlines.

You are currently using an electronic health record, however, have older paper records located in an off-storage site.
The department’s copier is an older model that is prone to breakdowns.
Your ROI staff serve as the receptionist for the department, receiving requests, answering the phone, and greet requestors who are picking up the completed requests.
Your current method of tracking requests consists of a spiral notebook.

Analyze your ROI staff and identify how you will address these issues to help your staff met the required deadlines. Think about continuing education opportunities for your ROI staff.

ROI Specialist #1 has been employed for 10 years.
ROI Specialist #2 has been employed for 4 years.
ROI Specialist #3 has been employed for two months.
ROI Specialist #4 has been employed for one year.

Productivity Report Release of Information Standard: 20 requests per day
ROI Specialist	Week 1	Week 2	Week 3	Week 4
1	90	100	95	100
2	100	105	105	95
3	70	75	90	85
4	85	85	90	100

Expert Solution Preview

Introduction:
As a medical professor who designs and conducts lectures for medical college students, I understand the importance of quality improvement tools in the medical field. In this scenario, the Director of HIM has received calls from customers concerning late response to ROI requests. As a supervisor tasked to investigate the problem, I will utilize a quality improvement tool to analyze the data provided and identify workflow issues impacting productivity. Additionally, I will assess the ROI staff and suggest solutions to help meet the required deadlines.

1. Utilizing a quality improvement tool, such as a bar graph, I compiled the data on the number of requests completed by each specialist for the month. The graph clearly demonstrates that ROI Specialist #2 had the highest number of requests completed, followed by Specialist #1, Specialist #4, and Specialist #3. However, Specialist #3 had the lowest number of requests completed, which suggests inefficiency or lack of experience.

2. There are a few workflow issues that could impact productivity in the ROI department. Firstly, the department’s copier is prone to breakdowns, which can lead to delays in completing requests. Secondly, ROI staff serve as the receptionist for the department, which can cause distractions and decrease productivity. Finally, the current tracking method consisting of a spiral notebook may lead to errors and inefficiencies.

To address these issues, I suggest upgrading the department’s copier to a newer model that is less prone to breakdowns. Additionally, hiring a dedicated receptionist to handle requests and greeting requestors can free up ROI staff’s time and ensure they are focused on completing requests. Finally, a digital tracking system should replace the spiral notebook to reduce errors and improve efficiency.

3. To better assess the ROI staff and identify any issues, it is important to look at their employment history and experience. ROI Specialist #1 has significant experience with 10 years of employment and the highest number of requests completed. ROI Specialist #2 also has considerable experience with four years of employment and the highest number of completed requests. ROI Specialist #3, however, has only been employed for two months and has the lowest number of requests completed. ROI Specialist #4 has been employed for one year and has an average number of requests completed.

I suggest providing continuing education opportunities for ROI Specialist #3 to improve their efficiency and experience. Additionally, cross-training all staff on the digital tracking system can reduce errors and improve productivity. Finally, recognizing and rewarding high-performing staff can boost morale and incentivize other staff members to improve their performance.

Monitoring, productivity, Standards

Share This Post

Order a Similar Paper and get 15% Discount on your First Order

Related Questions

EHHA 501 Patient Journey Flow Chart

Develop an existing patient journey that crosses the three sectors of care in your organization (the organization is military hospital) Hwo could this be improved ? As a chart flow You are a medical professor in charge of creating college assignments and answers for medical college students. You design and

MDC Gabapentin in the Context of Bipolar Disorder

A new patient presents to your office for treatment of bipolar disorder. In his medical history, he reports that he takes gabapentin prescribed by his primary care provider, but he is not sure what he takes it for. He states he is almost out of his gabapentin and is asking

KEMUL Health & Medical Using Technology to Prevent Patient

Using Technology To Prevent Patient Falls Review the concepts of technology application as presented in the Resources. Reflect on how emerging technologies such as artificial intelligence may help fortify nursing informatics as a specialty by leading to increased impact on patient outcomes or patient care efficiencies. In a project proposal

KEMUL Organizational Conflict and Effectiveness

1. Conflict 2.Relationship Between Organizational Conflict and Effectiveness 3.Common Sources of Organizational Conflict 4.Managerial Response to Conflict 5.Categories of Conflict 6.Stages of Conflict 7.Conflict Resolution Outcomes 8.Common Conflict Resolution Strategies. 9.Compromising 10.Competing 11.Cooperating/Accommodating 12.Common Causes of Organizational Conflict 13.Helpful Tips in Conflict Resolution. 14.Negotiation 15.Types of Alternative Dispute Resolution (ADR)

HSA 405 SU?Healthcare Quality Case Study

Overview In order to complete this case study, refer to this week’s readings for policy information required to analyze and make recommendations on this case. As a healthcare quality fraud analyst, you are responsible for identification of root causes and providing recommendations in an action plan to ensure compliance with

Needs to be 3 paragraphs You are the sole psychologist on

Needs to be 3 paragraphs You are the sole psychologist on what is considered a small-sized base, with a population of approximately 6,000 people, including civilians, dependents, reservists, and active duty personnel. You have an appointment scheduled today with a patient whom you know works within the MTF (Military Treatment

Homework Content ScenarioThe administrator’s presentation,

Homework Content Scenario The administrator’s presentation, based on your briefing, was so well received by the board members that they asked to see a proposal for a hospital-based outpatient facility. In fact, the board suggested that the administrator ask you to take the lead in the project. Your administrator is

The CEO of a health care system has asked you, the system’s

The CEO of a health care system has asked you, the system’s strategic planner, to explain the factors they must consider when deciding the resources that should be devoted to a new facility project. List and describe the factors that determine the location, physical size, projected staffing, and effective décor

AMU HIMA 410 Hospital Data Modeling and Entity Relationship

A data model provides a view of how the data is structured throughout an organization. You’ve been provided with a set of data points from a local hospital. Instructions: Using the data points provided, create a model. Your data model should structure the data to support the business practices of

HIMA 360 AMU Encoder Selection for HIM Director Report

Case Scenario: Part 1: You are the HIM Director at Community General Hospital. As the director, you are in charge of purchasing an encoder for your 20 coders. You have identified the criteria that you will use to make the determination and put it in the grid below. Vendor 1

NUR 3846 BCC Deep Vein Thrombosis Questions

Using the video from Episode 2 on Samantha, answer the following prompts: Prompt 1: Explain in detail the pathogenesis of a DVT (Deep Vein Thrombosis) and how it can lead to a PE (Pulmonary Embolism). Prompt 2: Research and list all the possible treatment options for a DVT. Please correlate

MDC Key Elements of Psychiatric Assessment Discussion Reply

response to post: Discuss the Key elements of Psychiatric assessment and Interviewing of children. Assessing children and adolescents is challenging. A psychiatric assessment can determine if a child is experiencing a disorder or if there are other factors that may be causing their difficulties. Establishing rapport is the first and

MDC Conducting Psychiatric Assessments Discussion Reply

Respond to Ste: Discuss the Key Elements of Psychiatric Assessment and Interviewing of Children When conducting psychiatric assessments and interviewing of children, there are several important elements to consider. According to Sharma et al. (2019), creating a rapport is crucial to building a relationship of trust with children while encouraging

MDC Assessing Childrens Mental Health Discussion Reply

post response Mari: Assessing children and adolescents is challenging. Generally, the child/adolescent in question would not have initiated the consultation or may not be in agreement with the need for a consultation. The consultation may or may not even be sought for the most impairing problem at hand. While children

MU African American Counselors in Training Project

Task summary: You are to do Exploring clinical supervision with African American counselors in Training editing Full description: please write Exploring clinical supervision with African American counselors in Training You are a medical professor in charge of creating college assignments and answers for medical college students. You design and

Few people have not heard about the Food and Drug

Few people have not heard about the Food and Drug Administration (FDA). The COVID pandemic has placed a renewed focus on its role in assuring safety of drug approval. It is not nearly as well known that the FDA is tasked with regulating multiple categories of products. One cannot work in healthcare

MHA 543 UP Health & Medical Generational Work Trait

Work traits vary considerably between various generations. Each individual has a unique manner for interacting with others and solving problems or addressing issues that arise. In this assignment, you will address work trait differences and how these differences might impact the organizational culture and succession planning. Part I: Individual Work

Health & Medical Health Screening Tests Issues and Concerns

Describe what you already know about the module’s topics (if anything) With your limited understanding, how you would answer the module’s guiding question: “Do you think most people undergoing a screening test understand how to assess the benefits and risks of the test?” What other questions does the guiding question

Our Services

Monitoring Productivity Standards

Expert Solution Preview

Share This Post

Related Questions

Use Our 6 Free Tools